Returns & Replacements

RETURNS

In the unlikely event that your Product arrives damaged, you should email us a photo of the damaged product. You must email us about any damaged items in your shipment within 24 hours of receiving your order.
Upon authorization of returns, we will gladly offer you an exchange or store credit.

Please do not courier the product to us without authorization from Team Aesthetic Nation. We will not offer any replacement in such a case

For All returns to sent back email us at – info@aestheticnation.co.in or WhatsApp us @ +91 8369920223 to get the returns confirmation by our team.

Our returns address is as follows :

Warehouse Address
Aesthetic Apparels Private Limited,
G-1, 406, Sarova Building, Samata Nagar,
Kandivali East, Mumbai 400101, India.
Contact No - +91 8369920223 .

Please note :

  • Clearance Sale Products are Non-Returnable.
  • The return is your responsibility until it reaches our warehouse, we cannot be held accountable for the loss of a return.
  • The postage cost of returning the item to us is Customer's responsibility unless there is a fault with the item in question which will be determined upon receiving the return.
  • We CANNOT accept returns or exchanges on any items which have been washed, used or are under clearance sale.
  • Replacement is subject to availability. Replacements are only possible on Size Issues or Company Defects.
  • We do not offer Money Back in Bank or Paytm. The refunds are only done in Aesthetic Nation Store as Gift Voucher.
  • ANY items returned covered in animal or human hair may NOT be issued a replacement.
  • We strongly advise all customers to check their purchase thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.

Aesthetic Nation has the right to refuse a return should it not follow our returns guidelines.


SAFE AND EASY RETURNS

Our Returns Policy

We very much hope that you will love the products that you have purchased from Aesthetic Nation. It is very important to us that you feel entirely satisfied with your purchase and that you are happy with your shopping experience at Aesthetic Nation.

If for any reason you are disappointed with your purchase, If you would like to exchange your purchase for alternative items at Aesthetic Nation, please contact us within 48 hours from the date of delivery by messaging us over whatsapp at +918369920223 or calling us during working hours i.e 11 AM – 4 PM (Monday-Saturday). Exchange is only possible once per order & one cannot opt in multiple times. Any order that consists of Free Product such as Vests, Hoodies cannot be exchanged or returned for a refund. Exchanged goods can only be dispatched after the returned goods have been received by us and have undergone a quality control check. The cost of shipping is borne by the customer. In case if there's any manufacturing defect, we will arrange the reversepickup at our own cost. 99% of the times the products are defect free, and are passed through double quality check. The defect will only be identified on receiving the goods at our warehouse. The replacement will only be shipped after authorization of returns, we will gladly offer you an exchange or store credit. 

HOW TO RETURN AN ITEM


Easy Return Policy. To return an item to us, please send an email – info@aestheticnation.co.in or WhatsApp us @ +91 8369920223 to specify the exact reason for the return.

Once your issue is confirmed for returns by our team, please place the goods in their original packaging and ensure the outer box is completely sealed. Please fasten the Returns Address label provided with your order to the front of the parcel.

Purchaser will be responsible for any costs incurred in returning goods to us if the product ordered is shipped exactly as ordered. Please ensure that your returned goods are shipped to us using IndiaPost, TrackOn, Delhivery, XpressBee, BlueDart or DTDC, our approved courier.  Maximum Courier charges upto 500 Grams are under Rs. 150, if the courier company does not offer a fair price, please use IndiaPost.

Aesthetic Apparels Private Limited,

G-1, 406, Sarova Building, Samata Nagar,
Kandivali East, Mumbai 400101, India.
Contact No - +91 8369920223 

Please save your proof of shipment and tracking information with Courier Company until your refund has been processed. 

Arranging a Refund or Exchange

When the goods have been returned and safely received by Aesthetic Nation, we will notify you by WhatsApp Or Email to arrange a Replacement.  Refund is provided as Gift Voucher Only, logistics cost upto Rs. 200 may be deducted during refund. No Refunds are done in a customer's bank account or Paytm.

Please Also Note

We request that all goods being returned are shipped back to us within 7 days of us approving the returns.

We shall be entitled to ask you for confirmation of the date you returned the goods to us. In the event of failure to return any goods to us within the time limits stated, even though validly canceled, we reserve the right to charge any costs for recovery of the goods by us.


Please note that, unless shipment of the goods is arranged using our approved courier services as set out above, all goods returned to us are at your own risk until we receive them.

 

REFUNDS

Your refund will be credited as a full refund in Aesthetic Nation Wallet (Except Reversepickup Charges). For bank based refunds the Shipping & Reversepickup cost will be deducted from your order (Rs. 150 fixed shipping charges for up to 2 products or 75 Rs additional for any order above two items). Please note that we bear cost of shipping on every order you place. A return for refund includes Shipping + Reversepickup cost which is strictly non-refundable. If you require refund as store credit, no shipping charges will be deducted, only reversepickup charge will be adjusted from your order value. Your package was free shipping, why would you charge us the cost of shipping? That’s because every package we ship incurs a cost of logistics. Shipping & Reversepick are an additional service to us, hence chargeable.

 

DAMAGED ITEMS


All our goods are quality controlled and checked for any faults before they are dispatched to you.

Should you receive goods that are not in perfect condition please contact us immediately.

If after inspecting your Apparels, we are satisfied that it is defective in materials or workmanship, we will exchange the product at our expense and return it to you free of charge. We will notify you by email when you can expect the items to be shipped back to you.

Nothing in this section affects your legal rights.

 

EXCHANGES

If you would like to exchange your purchase for alternative items at Aesthetic Nation, please contact us within 7 days of receiving the goods at info@aestheticnation.co.in or alternatively you can call us on +918369920223

Exchanged goods can only be dispatched after the returned goods have been received by us and have undergone a quality control check.

 We generally have quality control procedure before shipping the goods to our customer. Just in case if the product shipped is damaged, the return shipment will remain our responsibility.