शुल्क वापसी की नीति


CLEARANCE SALES PRODUCTS ARE NOT ELIGIBLE FOR RETURN OR REPLACEMENT. PLEASE ASSURE THAT YOUR PRODUCT WASN’T PURCHASED FROM THE CLEARANCE SECTION. 

FOR INSTANT RETURN / REPLACEMENT CLICK HERE.

RETURN ADDRESS - 

1st Floor, Singh Estate Main Road, Opposite to Thakur College Gate No 5, Kandivali East, Mumbai 400101, India. +91 8369920223


EXCHANGES / REPLACEMENT

If you would like to exchange your purchase for alternative items at Aesthetic Nation, please contact us within 48 hours from the date of delivery by messaging us over Whatsapp at +918369920223 or calling us during working hours i.e 11 AM – 4 PM (Monday-Friday).

Exchange is only possible once per order. Any order that consists of Free Products such as Vests, Hoodies cannot be exchanged or returned for a refund. Exchanged goods can only be dispatched after the returned goods have been received by us and have undergone a quality control check. The cost of shipping is borne by the customer. In case if there's any manufacturing defect, we will arrange the reverse pickup at our own cost. 99% of the time the products are defect-free and are passed through a double quality check. The defect will only be identified on receiving the goods at our warehouse. The replacement will only be shipped after Quality control of the product sent back.

We have 2 methods to return back the product or products back to us.

  1. You can self-ship the product back at the same address as mentioned on the package. One side shipping remains the customer's responsibility. Once you ship the parcel, kindly share the tracking details (Receipt) for our reference.
  2. We offer a reverse pickup facility at an additional fee of Rs 75 per product for TrackPants. Rs. 50 per product for T-shirts, Shorts, Vests as product handling & logistics cost (Reverse Pickup). No Reversepick is available for Hoodies or Caps. 

REFUNDS

If you require a refund as store credit, no shipping charges will be deducted, only reverse pickup charge will be adjusted from your order value.

Your refund will be credited as a full refund in Aesthetic Nation Wallet (Except Reversepickup Charges). For bank-based refunds the Shipping & Reversepickup cost will be deducted from your order (Rs. 150 fixed shipping charges for up to 2 products or 75 Rs additional for any order above two items). Please note that we bear the cost of shipping on every order you place. A return for a refund does not include Shipping & Reversepickup cost which is strictly non-refundable. 

Your package was free shipping, why would you charge us the cost of shipping? That’s because every package we ship incurs a cost of logistics. Shipping & Reversepick are an additional service to us, hence chargeable.

 


HOW TO MAKE PAYMENT FOR REVERSE PICKUP ?

It is as simple as scanning a QR code while you pay for your food orders in a restaurant. Scan our QR Code which can be used with any payment partner that includes – Paytm, Googlepay, Phonepe, Amazon pay & a lot more. A reverse pick charge is to be paid in advance before arranging for the pickup to assure timely pickup of your order.

Googlepay Example | Scanning QR Code.