शुल्क वापसी की नीति
NOTE - YOU DO NOT NEED TO CONTACT US VIA EMAIL / PHONECALL / WHATSAPP / INSTAGRAM OR FACEBOOK TO APPLY FOR THE EXCHANGE. YOU CAN APPLY FOR THE SAME VIA THE EXCHANGE TAB AVAILABLE IN THE MENU SECTION.
WE ONLY OFFER EXCHANGE IN THE FORM OF STORE CREDITS. WE DO NOT OFFER BANK REFUNDS IN ANY CIRCUMSTANCES. EVERY PRODUCT HAS A DESCRIPTION MENTIONING THE SAME.
CLEARANCE SALES PRODUCTS ARE NOT ELIGIBLE FOR RETURN OR REPLACEMENT. PLEASE ASSURE THAT YOUR PRODUCT WASN’T PURCHASED FROM THE CLEARANCE SECTION. ANY FREE PRODUCT RECEIVED CANNOT BE RETURNED BACK FOR AN EXCHANGE WITH A DIFFERENT PRODUCT.
EXCHANGES / REPLACEMENT
If you would like to exchange your purchase for alternative items at Aesthetic Nation, please apply for exchange 48 hours from the date of delivery by applying through our portal.
Exchange is only possible once per order. Any order that consists of Free Products such as Vests, Hoodies cannot be exchanged or returned for a refund. Exchanged goods can only be dispatched after the returned goods have been received by us and have undergone a quality control check. The cost of shipping is borne by the customer. In case if there's any manufacturing defect, we will arrange the reverse pickup at our own cost. 99% of the time the products are defect-free and are passed through a double quality check. The defect will only be identified on receiving the goods at our warehouse. The replacement will be shipped after Quality control of the product is sent back.
We have 2 methods to return back the product or products back to us.
- You can self-ship the product back at the same address as mentioned on the package. One side shipping remains the customer's responsibility. Once you ship the parcel, kindly share the tracking details (Receipt) for our reference.
- We offer a reverse pickup facility at an additional fee of Rs 75 per product for TrackPants / Leggings. and or Rs. 50 per product for T-shirts, Shorts, Vests as product handling & logistics cost (Reverse Pickup). No Reversepick is available for Hoodies or Caps. Please realize that we bear cost of shipping which is 1.5x the cost of forward shipping (your delivery). Basically, costing is delivery + pickup cost. Hence we charge a nominal fees for the reversepickup.